Refund policy

Our promise: open one pack
We know it is hard to buy a wipe you have not felt. So when your box arrives, open one pack and use it. If it is not the wipe for your family, tell us within 30 days of delivery and we will refund the whole box. You do not need to send anything back.

The promise covers your first box, once per household. To use it, reply to your order email or write to chase.linton@storkandsun.com with your order number.

Pre-orders
Pre-orders are $0 at checkout. Your card is charged the day your box ships, and pre-orders are delivered by January 15, 2027. You can cancel anytime before your box ships, at no cost: reply to your order email or write to us.

Damaged or wrong items
If your box arrives damaged or we sent the wrong item, email us within 30 days of delivery with a photo and we will send a replacement or refund you.

How refunds are paid
Refunds go back to your original payment method. Once we approve one, your bank usually shows it within 5 to 10 business days.

Questions? Reply to any of our emails or contact us at chase.linton@storkandsun.com. It comes straight to Chase and Stefanie, the two parents who started Stork & Sun.