Frequently Asked Questions

We know that being a parent means having questions, and we’re here to help. Below, you’ll find answers to some of the most common inquiries about our products, policies, and practices. If you don’t see your question here, please don’t hesitate to reach out—our team is always happy to assist.

Ingredients

Below are some common questions about the ingredients in Stork & Sun wipes.

Our wipes are crafted with 99% purified water to ensure they’re gentle and safe for your baby’s delicate skin. We carefully select additional ingredients that serve specific purposes, like keeping the wipes fresh and conditioning the skin.

Our ingredients are hypoallergenic, pH balanced, and free from fragrances, dyes, and harsh chemicals. We are committed to transparency, and you can find a complete list of ingredients on our packaging and website.


Yes, absolutely. We formulate our wipes without harmful chemicals, parabens, phthalates, or synthetic fragrances. Each ingredient we use has been chosen with your baby’s safety in mind, so you can feel confident using our wipes on sensitive skin, day after day.


Yes, our wipes are designed with sensitive skin in mind. We’ve made sure they’re hypoallergenic and pH balanced to be gentle on even the most delicate areas. Whether you’re using them for diaper changes, wiping hands and faces, or cleaning up everyday messes, Stork & Sun wipes are safe for your baby’s sensitive skin.

Our wipes are designed with a focus on safety and gentleness, and we’re continuously exploring ways to improve our environmental impact. While our current wipes are not flushable, we are committed to sustainable practices and are actively researching materials and methods that minimize environmental impact without compromising the safety and quality of our products.

Orders

Below are answers to common questions about ordering Stork & Sun products.


You can place an order directly through our website by navigating to the product page, selecting your desired pack size, and adding it to your cart. From there, simply proceed to checkout, where you can enter your payment and shipping information. We’ll send you a confirmation email with your order details once it’s completed.

We process orders quickly to ensure timely shipping, but if you need to make changes or cancel your order, please contact us as soon as possible here. If your order has not yet shipped, we’ll do our best to accommodate your request. Unfortunately, once an order has been shipped, we are unable to make any changes.

Once your order has shipped, you’ll receive a confirmation email with a tracking link. This link will allow you to monitor the progress of your package and see the estimated delivery date. If you have any issues with tracking or need further assistance, feel free to reach out to us.

We accept a variety of payment methods, including major credit cards (Visa, MasterCard, American Express), as well as digital payment options like Shop Pay, PayPal, Amazon Pay, and Apple Pay. If you’re having trouble with your payment, please contact us, and we’ll be happy to help.

Shipping & Returns

Below are some answers to common questions about the purchase process.

Orders are typically processed within 1-2 business days, and shipping times vary depending on your location. Standard shipping generally takes 3-5 business days within the United States. During peak times or holidays, shipping may take slightly longer. We’ll send you a tracking link as soon as your order ships so you can follow its journey to your doorstep.

Currently, we only ship within the United States. However, we are working on expanding our shipping options to reach families internationally. Stay tuned for updates, and feel free to sign up for our newsletter to be notified as soon as international shipping becomes available.

At Stork & Sun, your satisfaction is our guarantee. If, for any reason, you’re not completely happy with your purchase, please reach out to us within 30 days of your order date. Our team will work with you to make it right, whether that means a replacement, a refund, or another solution tailored to your needs. Simplycontact us, and we’ll guide you through the next steps to ensure you’re satisfied with your experience.

We strive to ensure every product reaches you in perfect condition. If you receive a damaged or defective product, please contact us within 30 days of receiving your order here. We’ll be happy to assist you with a replacement or refund, depending on your preference. Your satisfaction is our top priority, and we’re here to make things right.

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